FREQUENTLY ASKED QUESTIONS

ARE THE SHOES GENUINE ?

Yes. All our shoes are purchased from high street retailers. Proof of purchase is available on request. We simply want to make our shoes as affordable as possible which is why our prices are generally lower than our competitiors.

WHAT IS YOUR RETURN POLICY?

As our shoes are made to order we don't accept refunds returns or exchanges on our orders. However, If you feel as though your order doesn't meet your expectations then get in touch via our Instagram @CUSTOMSB.Y

WHAT ARE THE PAYMENT OPTIONS?

Currently we are accepting credit and debit card payments.

DO ALL PERSONALISATIONS COST EXTRA ?

No. If the personalisation is considered minor by CUSTOMSBY then it's typically included free of charge. An example of this would be an added name or special date to a preexisting standard design.